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If all else fails, you will need to contact Microsoft to obtain a replacement key.

For Microsoft Office, you can find the sticker on the installation disc that accompanied the computer.

If your computer came preloaded with Microsoft Windows, the software product key is usually on a multicolored, Microsoft-branded sticker on your PC case. The key consists of 25 alphanumeric characters, usually split into groups of five. Retail Microsoft product keys are usually on a bright sticker located inside the case with the CD/DVD, or on the back. If you bought a retail copy of Microsoft Windows or Office, the first place to look is in the disc jewel case.